UK Delivery Information
For delivery outside of the US please click here International Delivery
East Coast DHL Standard Delivery
|Estimated Delivery Time|
1-2 Working Days
|West Coast DHL Standard Delivery||1-2 Working Days||Free|
|Remote/Islands DHL Standard Delivery||2-5 Working Days||Free|
Import duties & tax (Vat) is charged at the appropriate rate to all destinations.
Import duties & tax (Vat) will be deducted automatically when the billing details are entered into the checkout stage. Any additional charges for customs clearance are your responsibility as we have no control and custom policies vary from country to country.
We can only ship to the chosen address provided at the time of your order, your delivery may require a signature.
Once your order has been dispatched you will receive an email to let you know. This will contain a unique tracking ID which you can use to track your order.
We do not ship to PO Box addresses.
Standard shipping is free, and usually takes 2 working days after dispatch.
Standard shipping is free, and usually takes 4 working days after dispatch.
We dispatch 99% of orders within 24 hours, however during busy periods orders may take up to 48 hours to be dispatched. Please allow 48 hours for personalised orders. If you require your order quicker, you can upgrade your shipping method in the checkout.
Late & Lost Parcels
In rare cases, a parcel may be late or lost due to unforeseen circumstances with the courier. If your parcel is lost, you will be able to report the parcel as missing. Once the claim is made with the courier we will be able to refund or replace your order, this may take up to 21 working days.
Undelivered & Returned Orders
You must be available to sign for your order. If your parcel is undelivered it will be held at your local delivery office for you to collect. If it is not collected it will be returned to us. This will result in an extra shipping charge to have your order re-delivered.
If you have any queries, please contact us at firstname.lastname@example.org
Shipping To Remote Areas
Shipment are sent with DHL & Standard, some remote locations may require a 3rd party local carrier to deliver your goods.